Refund policy

Return & Refund Policy

At Vertex Brands & Fragrances, we want your order to arrive safely and exactly as expected.

Fragrance Sales

Due to the nature of fragrance products and shipping restrictions associated with alcohol-based perfumes, fragrance purchases are final sale and are not eligible for returns or exchanges after shipment, except when an item arrives damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Please include your order number and photos of the product, packaging, and shipping box so we can review the issue.

If your claim is approved, we will provide an appropriate resolution, which may include a replacement or refund.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Charges

Original shipping charges and optional expedited shipping charges are non-refundable once an order has shipped, except when the refund results from an error by Vertex Brands & Fragrances.

Contact Us

If you have a problem with an order, please contact us through our store's contact page and include your order number.